Privacy policy
Dernière mise à jour : 27 novembre 2024
This privacy policy describes how Aelleluxury the Site, collects, uses and discloses your personal information when you visit, use our services or make a purchase on aelleluxury.com the Site or communicate with us regarding the Site (collectively, the “Services”) . For the purposes of this Privacy Policy, we refer to you as a user of the Services, whether you are a customer, a visitor to the Website, or another person whose information we have collected in accordance with this Privacy Policy.
Please read this privacy policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other action required by applicable law.
How we collect and use your personal information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.
What personal information do we collect?
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information We Collect Directly From You
Information you submit to us directly through our Services may include:
Contact information including your name, address, telephone number and email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and telephone number.
Information about your account, including your username, password, security questions, and other information used for account security purposes.
Purchase information, including items you view, put in your cart, saved to your account such as loyalty points, reviews, referrals or gift cards, or purchases.
Registered loyalty points/product reviews/referrals/gift cards
Customer support information, including information you choose to include in your communications with us, for example, when sending a message through the Services.
Certain features of the Services may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other details about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
Companies that support our site and services, like Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide the products or services you’ve requested in order to perform our contract with you.
When you visit our Site, open or click on emails we send, or interact with our Services or ads, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information obtained from third parties will be handled in accordance with this Privacy Policy. See also the section below on Third-Party Websites and Links.
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How We Use Your Personal Information
1. Providing Products and Services
We use your personal information to deliver the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending account-related notifications (e.g., purchases, returns, exchanges, or other transactions), managing your account, facilitating shipping, and enabling returns and exchanges. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
2. Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email, SMS, or mail, and displaying ads for products or services. This may include personalizing the Services and ads on our Site and other websites. If you are an EEA resident, the legal basis for this processing is our legitimate interest in promoting our products under GDPR Art. 6(1)(f).
3. Security and Fraud Prevention
We use your personal information to detect, investigate, or address potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for securing your account credentials. If you suspect your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for this processing is our legitimate interest in maintaining the security of our website under GDPR Art. 6(1)(f).
4. Communicating with You and Improving Services
We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, deliver effective services, and maintain our business relationship under GDPR Art. 6(1)(f).
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Cookies
Like many websites, we use cookies on our Site. For details about the cookies we use with Shopify, visit https://www.shopify.com/legal/cookies. Cookies help us power and enhance our Site and Services, remember your preferences, perform analytics, and understand user interactions (in our legitimate interest to administer, improve, and optimize the Services). Third-party vendors may also use cookies on our Site to personalize products and advertising.
Most browsers accept cookies by default, but you can configure your browser to delete or reject them. Note that blocking cookies may negatively affect your user experience and certain Services or features may not function properly. Blocking cookies may not completely prevent information sharing with third parties like advertising partners.
Please note, while your browser may send “Do Not Track” signals, our Site is not designed to respond to them. Learn more at http://www.allaboutdnt.com.
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How We Share Personal Information
In certain circumstances, we may disclose your personal information to third parties for contractual purposes, legitimate interests, or as otherwise described in this Privacy Policy. This includes:
Vendors and Service Providers: For IT management, payment processing, data analysis, customer support, cloud storage, and shipping.
Business and Marketing Partners: To provide services and advertise to you.
Affiliates: Within our corporate group to manage our business effectively.
Legal Compliance and Business Transactions: To comply with legal obligations, enforce our Terms of Service, or as part of a merger or acquisition.
In the past 12 months, we have disclosed the following categories of personal information:
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
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Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from them. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request its deletion.
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Security and Retention
While no security measure is perfect, we implement safeguards to protect your data. Retention of personal information depends on factors like account management, legal obligations, and dispute resolution.
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Your Rights
Depending on your location, you may have rights to:
Access or delete your data.
Correct inaccuracies.
Opt out of data sharing or targeted advertising.
Withdraw consent.
We will not discriminate against you for exercising your rights. For questions or to exercise your rights, contact us at:
Email: contact@aelleluxury.com
Address: 336 Red Rock Trail, Haslet, TX, 76052, USA
For EEA users, transfers of personal data outside the EU are made under approved safeguards such as Standard Contractual Clauses.